I started going to Wendy’s instead of McDonald’s almost a year ago when I moved to this area. The McDonald’s continuously messed up my order. They would neglect the fact that a large meal included not only a large soft drink (in my case, Coca-Cola), but also large fries. Or they would think when I said no ice I really meant ice. There were other problems, but I don’t want to make you lose your appetite.
Anyway, I went to Wendy’s for lunch yesterday and ordered what I’ve been getting since I started eating there, a #2 (double-stack) with onions & cheese only, a coke with no ice, and ‘biggie size.’ Well, they had a really strong track record of satisfaction from me until something happened a couple of weekends ago where they gave me a double-stack w/o cheese and such. But I figured the weekend staff was just kind of clueless, so I let it slide. Yesterday, I ordered my usual and they charged me for the fair, but when I got home I found out that the double-stack w/ cheese & onions was merely a hamburger with onions. It was quite disappointing. I called Wendy’s right away and complained. The woman said to mention it the next time I came through to get a free meal. I told her I would probably not do that, but that I wanted to complain that they were slipping and they needed to tighten their production lines.
So, today I felt like Wendy’s. Yes, this is the standard fair of single men who work from home and in the computer field. We eat poorly. I pulled up, gave the girl my order, then mentioned that I called the manager and complained yesterday. Immediately she said please pull forward. To my amazement, she took my order personally, didn’t charge me for the food, and I was out the door in minutes. It was great. Kudos to Wendy’s for their excellent customer service.
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