M o d e r n P e r s p e c t i v e s . c o m

I started going to Wendy’s instead of McDonald’s almost a year ago when I moved to this area. The McDonald’s continuously messed up my order. They would neglect the fact that a large meal included not only a large soft drink (in my case, Coca-Cola), but also large fries. Or they would think when I said no ice I really meant ice. There were other problems, but I don’t want to make you lose your appetite.

Anyway, I went to Wendy’s for lunch yesterday and ordered what I’ve been getting since I started eating there, a #2 (double-stack) with onions & cheese only, a coke with no ice, and ‘biggie size.’ Well, they had a really strong track record of satisfaction from me until something happened a couple of weekends ago where they gave me a double-stack w/o cheese and such. But I figured the weekend staff was just kind of clueless, so I let it slide. Yesterday, I ordered my usual and they charged me for the fair, but when I got home I found out that the double-stack w/ cheese & onions was merely a hamburger with onions. It was quite disappointing. I called Wendy’s right away and complained. The woman said to mention it the next time I came through to get a free meal. I told her I would probably not do that, but that I wanted to complain that they were slipping and they needed to tighten their production lines.

So, today I felt like Wendy’s. Yes, this is the standard fair of single men who work from home and in the computer field. We eat poorly. I pulled up, gave the girl my order, then mentioned that I called the manager and complained yesterday. Immediately she said please pull forward. To my amazement, she took my order personally, didn’t charge me for the food, and I was out the door in minutes. It was great. Kudos to Wendy’s for their excellent customer service.

On a similar note…

I went to a local club the other night. The place is called ‘Tooters.’ For those who don’t know it, its the kind of dive that exists merely to satisfy those partiers who aren’t ready to go home yet at 2am, but can’t stay at the other clubs. The place is open until 4am. I’ve been there alot, but its not usually much fun.

So I ordered a drink or two, and asked my friend to hold it while I went outside to make a phone call. I came back in to get my drink and he told me that he set it down near the trash. Then, as he was tying his shoes, a bouncer or busboy came along and ‘cleaned’ up the drink, looked in the trash with a flashlight, pulled out some glasses, and walked off. I was shocked, mainly because it was completely full. I talked to the woman who gave me the drink, who then told me to go talk with the manager. I tried to talk with the manager, but I couldn’t find him, so I asked the door girl to contact the manager. She spoke through an intercom system, and indicated that it was not possible to compensate me for the $4 drink. I was livid (as much so as I usually can get), and went to close my tab.

At frist the bartendress thought I merely wanted another drink. Once I explained what the manager said, I told her that I was closing my tab and probably not going to leave a tip. She proceeded to say things to me like…I understand ’sweety’ and I would help if I could ’sweety.’ That irked me further. After I mentioned I wouldn’t come back again, she said something to the effect of “We don’t want someone with such an attitude anyway.”

Needless to say, after I paid, I looked at the bill a bit closer. They neglected to give my friend the drink I had ordered (they gave him the Cranberry for $.50, but didn’t give him the vodka), and they also charged me for a drink I did not order. So, all in all, I lost $8.50 that night. But at least I now know where I will not go after the clubs close to party. Galloways, Dakotas, and the Coach House are now my standard fair in this regard. I will never go back to Tooters. Its so scummy anyway, I’ve often gone there and wondered why….

This entry was posted on Wednesday, October 12th, 2005 at 12:50 pm and is filed under Whacky Schtuff. You can follow any responses to this entry through the RSS 2.0 feed. You can skip to the end and leave a response. Pinging is currently not allowed.